Pilgrims offers landlords a choice of 4 different levels of service. The option you choose will depend on how hands-on you want to be, the level of risk you are prepared to accept, and the time and energy you have available to manage your property investment and tenancy.
Perfect for landlords who have the time and experience to manage their own investment but want the reassurance and convenience of a professional marketing and tenant vetting service
Perfect for landlords who want to manage the tenancy themselves but want to ensure all the paperwork (tenancy agreement, inventory and statement of condition) is completed professionally
Perfect for landlords who will manage the upkeep of the property themselves but don’t want to take on the responsibility of rent collection
Perfect for landlords who have limited time, or are travelling/living overseas, and want to outsource the entire day to day tenancy management and upkeep of their property investment to a professional property management agent
| Service | 1 | 2 | 3 | 4 |
|---|---|---|---|---|
| Property appraisal and rental valuation | ✔ | ✔ | ✔ | ✔ |
| Marketing and advertising | ✔ | ✔ | ✔ | ✔ |
| Source suitable tenants | ✔ | ✔ | ✔ | ✔ |
| Accompanied viewings and feedback | ✔ | ✔ | ✔ | ✔ |
| Take up references and credit checks | ✔ | ✔ | ✔ | ✔ |
| Draw up tenancy agreement | ✔ | ✔ | ✔ | ✔ |
| Inventory and statement of condition | ✔ | ✔ | ✔ | ✔ |
| Collect deposit and first month’s rent | ✔ | ✔ | ✔ | ✔ |
| Register deposit with TDP scheme | ✔ | ✔ | ✔ | ✔ |
| Oversee tenant check-in | ✔ | ✔ | ✔ | |
| Transfer utility supplier accounts | ✔ | ✔ | ✔ | |
| Rent collection and payment to landlord | ✔ | ✔ | ||
| Deal with any arrears | ✔ | ✔ | ||
| Conduct regular property inspections | ✔ | ✔ | ||
| Arrange routine servicing and maintenance | ✔ | |||
| Advise on any repairs required | ✔ | |||
| Arrange emergency repairs | ✔ | |||
| Arrange mandatory safety checks | ✔ | |||
| Handle insurance claims | ✔ | |||
| Monthly itemised statement to landlord | ✔ | |||
| Deal with tenant issues and queries | ✔ | |||
| Tenancy renewals and rent reviews | ✔ | ✔ | ✔ | ✔ |
| Serving and receiving notices | ✔ | |||
| End of tenancy inspection | ✔ | |||
| Oversee tenant check-out | ✔ | |||
| Arrange deposit return | ✔ | |||
| Remarketing at end of tenancy | ✔ | ✔ | ✔ | ✔ |